Return Policy
At Doodle Mountain, we strive to ensure that you and your doodle love our products. However, if you encounter any issues, we’re here to help!
Damaged Items
If your item arrives damaged, please contact us within 7 days of receiving your order. We will gladly send you a replacement at no additional cost. Please provide a photo of the damaged item to help us process your replacement as quickly as possible.
Unhappy with Your Purchase?
If you're not completely satisfied with your purchase, you may return the item for a refund. To start the return process, please contact us within 14 days of receiving your order. Customers are responsible for return shipping costs. Once we receive the returned item in its original condition, we will process your refund.
How to Initiate a Return:
- Contact us at doodlemountainpuppies@gmail.com to let us know you would like to return an item.
- Pack the item securely in its original packaging and send it back to us at the address we will provide.
- Once we receive the returned item and verify its condition, we will issue your refund to the original payment method within 7 business days.
Please note: Items must be unused and in their original packaging to be eligible for a refund.
We’re committed to your satisfaction, and we’re here to assist you with any concerns!